Jobs at the MDA

Essential Job Functions*

Board and Committee Support (Priority #1)

• Provides full administrative oversight for the IFG Board of Directors and its Committees.
• Prepares meeting notices, agendas, materials, and confidential reports.
• Records, transcribes, and distributes accurate minutes for all board/committee meetings.
• Schedules, administers, and supports in-person and virtual meetings.
• Masters and manages boardroom technology to ensure seamless virtual participation.
• Updates and maintains the IFG Administrative Manual, including resolutions and policies.
• Coordinates catering and meeting refreshments, meeting room reservations, and logistics for all board and committee sessions.
• Produces and distributes confidential documents such as the MDA IFG Business Plan, Shareholder Report, and quarterly business activity summaries.

Radiography Program Technical and Administrative Support (Priority #2)

• Acts as the primary administrative liaison for the Radiography Program.
• Responds to users’ technical requests and coordinates with participants, dentists, and participating stakeholders.
• Prepares financial reports and assists with logistics for the program.

Departmental Executive Support – IFG Departments (Priority #3)

• Supports interdepartmental projects and assists executives as needed.
• May assist with marketing-related tasks as assigned from time to time.
• Maintains mailing lists and member verification lists as necessary.
• Purchases and manages office supplies, monitors stationery inventory, and coordinates copy machine maintenance and vendor relationships.
• Reviews and routes incoming mail and ensures timely responses to inquiries.
• Assists accounts payable by matching invoices and preparing checks for mailing.
• Tracks and monitors insurance producers’ licenses and continuing education to ensure compliance with state requirements.

Secondary Job Functions

• Coordinates company social and community responsibilities, including sponsored events.
• Organizes employee recognition activities, including flowers, cards, and service awards.
• Answers phones and provides general office coverage as needed.
• Assists with annual conventions, travel arrangements, and off-site event logistics.

Qualifications and Skills

Education and Experience

• High school diploma or equivalent required.
• Extensive clerical and administrative experience supporting executives and boards preferred.

Skills and Abilities

• Exceptional organizational and multitasking skills with strong attention to detail.
• Excellent verbal and written communication skills; strong grammar and composition.
• Competence with office technology, including Microsoft Office and online meeting platforms.
• Proven ability to maintain confidentiality and handle sensitive information.
• Ability to manage multiple projects, prioritize competing deadlines, and collaborate effectively across departments.

Physical and Other Requirements

• Frequent keyboarding, sitting, phone work, and computer use.
• Occasional lifting up to 30 lbs. with cart assistance.
• Occasional travel throughout Michigan for meetings, conventions, or events.
• Must be able to hear and speak clearly in English for extended periods.
• This position is hourly and may require overtime during special projects and events.
• Additional duties may be assigned as necessary to support IFG and its subsidiaries.
• The IFG Executive Assistant must adhere to privacy rules protecting all PHI and PII in compliance with HIPAA and related regulations.

An Asterisk (*) denotes duties or responsibilities judged to be “essential functions” in terms of the Americans with Disabilities Act or ADA.

The Privacy Rules place certain restrictions on the acquisition, use and disclosure of Protected Health Information (PHI). Further, under the rules and agreements signed by Michigan Dental Association with the Health Insurance Marketplaces, and in accordance with federal regulations, the Michigan Dental Association must also protect Personally-Identifiable Information (PII) that we may receive, use, transmit, or store about any client or prospect who may purchase health insurance coverage through the Health Insurance Marketplaces, whether federally-facilitated, in a state partnership or state-operated. This policy applies to all Michigan Dental Association employees, which is defined for the purposes of this document to be employees of all current and future subsidiaries of the Company.

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Application

Please email any questions, your resume, and cover letter to Amy Schaeffer, human resources specialist, at [email protected]. Applications will be considered and interviews granted on a rolling basis until the position is filled.

Key Responsibilities

Revenue Growth & Sustainability

• Work with directors to identify and expand revenue-generating opportunities, including:
  • Continuing education programs (in-person, online, hybrid).
  • Sponsorships, partnerships, and vendor engagement.
  • Advertising, publications, and digital products.
  • Innovative offerings such as webinars, certificate programs, or leadership institutes.
• Provide strategic insight into program budgets to ensure initiatives are financially sustainable and aligned with organizational priorities. Take direct responsibility for outcomes by monitoring progress, reporting on performance, and adjusting strategies to meet or exceed growth targets.
• Serve as an ambassador for the association with members, partners, and stakeholders to build relationships that support growth and visibility.

Collaboration & Leadership

• Partner with CE, Membership, and Marketing/Communications directors to align department strategies with the association’s mission and business goals.
• Lead a culture of ownership, where staff are empowered and expected to deliver measurable results.
• Provide cross-departmental leadership that enhances the overall member journey—from first contact to lifelong engagement.
• Support and hold directors accountable for implementing innovative practices while respecting and amplifying their leadership authority.
• Foster a culture of creativity, inclusivity, and continuous improvement across all member- and staff-facing functions.
• Model accountability and set clear expectations, ensuring that staff teams are consistently achieving and exceeding goals.
• Prioritize staff well-being and engagement by promoting collaboration, recognition, and opportunities for professional development.

Continuing Education (CE)

• Collaborate with the CE director to grow programs that drive participation, impact, and revenue.
• Identify emerging educational trends and delivery formats (in-person, hybrid, online).
• Ensure programs meet accreditation standards and member needs.

Membership

• Partner with the Membership director to strengthen recruitment, retention, and engagement strategies.
• Support initiatives that increase member value and deepen relationships with dentists and stakeholders.
• Analyze membership trends and feedback to inform growth strategies.

Marketing & Communications

• Collaborate with the Marketing/Communications director to unify messaging across CE, membership, and advocacy initiatives.
• Champion brand consistency and ensure communications resonate with diverse member audiences.
• Support innovative approaches to digital engagement, social media, and outreach campaigns.

Qualifications

• Bachelor’s degree or equivalent work experience required; advanced degree in business, marketing, education, or related field preferred.
• 7+ years of leadership experience in association management, continuing education, membership, or marketing/communications.
• Demonstrated success in revenue-generating initiatives (e.g., CE program expansion, membership growth, sponsorship, advertising, partnerships).
• Strong understanding of member engagement strategies and adult learning principles.
• Demonstrated ability to lead high-performing staff teams with accountability for results.
• Excellent communication, relationship-building, and collaborative leadership skills.
• Human resources experience—particularly in staff development and retention — a plus.

Core Competencies

• Collaborative Leadership – Works alongside directors to integrate strategies without duplicating authority.
• Revenue Growth Orientation – Identifies and advances opportunities for programmatic and membership revenue.
• Financial Acumen – Understands program budgets and aligns them with strategic goals.
• Member- and Staff-Centric Focus – Prioritizes value, engagement, and satisfaction for both members and staff.
• Innovative Thinking – Brings fresh ideas to CE, membership, and communications strategies.
• Connector Mindset – Builds bridges across teams, ensuring consistency and alignment.
• Talent Development & Accountability – Fosters a positive staff experience while setting clear performance expectations, driving accountability, and coaching staff to reach higher levels of excellence.
• Results Orientation – Demonstrates personal accountability and a drive to achieve ambitious goals for membership growth and engagement.

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Application

Please email any questions, your resume, and cover letter to Amy Schaeffer, human resources specialist, at [email protected]. Applications will be considered and interviews granted on a rolling basis until the position is filled.