MDA CE: On: Demand

On-Demand CE Courses Temporarily Offline

MDA On-Demand CE courses will not be available Nov. 1-15, 2025, while the Michigan Dental Association transitions to a new database. If you need an on-demand course required for license renewal requirements that falls within this time period, please contact the MDA’s CE department at 517-346-9402 or email Amanda Mclean.

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Recruiting and Retaining: How to Stand Out in Competing for Talent

FOR ENTIRE DENTAL TEAM

Speaker: Jodi Schafer
Fee: $50/DDS and Staff; $75/Nonmember DDS
CE Credits: 1

In today’s challenging labor market, marked by a significant supply/demand imbalance and fierce competition for talent, employers are facing unprecedented difficulties in attracting and keeping staff. This webinar is essential for understanding these critical workforce issues and why the tight labor market shows no sign of slowing. By attending, you will learn to assess your current recruitment and retention practices and gain actionable, proven strategies to effectively attract and retain employees. The session will cover optimizing job postings by highlighting benefits and salary, leveraging marketing and talent pipelines, and crucially, building a strong organizational culture that offers flexibility, balance, and skills development—all vital for today’s workforce.

Learning objectives:

Understand the key labor market trends that are impacting processes for recruiting and retaining employees.
Understand and assess existing recruitment and retention practices within their organizations.
Develop new ideas and strategies for effective recruitment and retention in today’s competitive environment.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Sponsored by MDA Insurance and MDA Services.

About the speaker … Jodi Schafer is a certified Senior Professional in Human Resources and the owner of HRM Services, LLC. She holds Bachelor’s degrees in psychology and education from Kalamazoo College and over 20 years of experience in human resource management and more than 15 years in a consulting role. Schafer sits on several statewide committees focused on human resource policy and leadership development, and she is a regular contributor to various industry publications including the MDA Journal. Schafer is co-author of the MDA’s Staff Matters HR system, and she conducts speaking engagements on all aspects of human resources including employee relations, leadership skills, performance development, onboarding, recruitment, and retention.

Recorded Webinar

Becoming Less Dependent on Dental Insurance

FOR ENTIRE DENTAL TEAM

Speaker: Mark Murphy, DDS
Fee: $50/DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550

Dental insurance reimbursements have been declining for over 20 years while our expenses continue to rise This has impacted the average income of dentists, their teams, their level of enjoyment and fulfillment, and the ability to operate a small business responsibly. Dr. Mark Murphy will help you first understand WHY this is happening. Then he will move to HOW you can evaluate the financial risk and reward equation. And finally, WHAT a dental practice can do to seamlessly navigate this chasm if they choose to go NON PAR or NON PPO. This webinar is not suggesting this path, rather, engaging a careful analysis to help answer the question, “Is Becoming Less Insurance Dependent Right for You?”

Learning objectives:

Survey the reimbursement landscape and its effect on dentistry.
Measure and analyze the role of dental insurance in your practice.
Discover sound strategies and tactics for going Non PPO or Non Par.

About the speaker … Dr. Mark Murphy is the executive director of Restfull and the International Academy of Sleep. He was previously the lead Faculty for clinical education at ProSomnus Sleep Technologies, served on the guest faculty at the University of Detroit Mercy School of Dentistry, and was a regular presenter on sleep, business development, practice management, and leadership at the Pankey Institute. Murphy lectures internationally to various organizations on the topics of leadership, business, dental sleep medicine, and TMD.

Financial Support Provided by MDA Insurance and MDA Services.

Recorded Webinar

Michigan’s Earned Sick Time Act Changes Explained

Speaker: Jodi Schafer
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550

Michigan’s Earned Sick Time Act was amended through a bi-partisan bill in the early hours of Feb. 21, 2025. Just as employers were getting ready to implement sick leave policies that would be in compliance, the law changed. Join Jodi Schafer as she unpacks what changed, what stayed the same and what was removed completely.

Learning objectives:

Actionable Steps for the ESTA: Get a comprehensive breakdown of the Earned Sick Time Act requirements and identify practical next steps required by your organization to stay compliant.
HR and Employee Sick Leave Plan Changes: Gain insights into how HR departments need to update or revise various policies and administrative processes to maintain compliance.

For more information about ESTA, visit the state of Michigan’s Earned Sick Time Act FAQs available online.

Sponsored by MDA Insurance and MDA Services.

Recorded Webinar

OSHA: Safety Assessments and Staff Onboarding

Speaker: Jennifer Cosey
Fee: $$50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550

This course will educate compliance officers regarding compliance onboarding requirements for new hires, various OSHA assessments that must be completed for a dental practice, and the process for evaluating hazards, selecting PPE and then training staff on its use,
disinfection and maintenance, as applicable.

Learning objectives:

Required items for new staff, including TB tests and hepatitis B vaccine and notifications.
OSHA assessments including TB Risk Assessment and General Hazard Assessment.
PPE selection.

NOTE: This course serves as an OSHA review required annually for every dental office.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the OSHA/HIPAA/OIG category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-Sponsored by MDA Insurance and MDA Services.

About the speaker … Jennifer Cosey graduated from the University of Michigan with a Bachelor of Arts in 1992. She joined Eagle Associates Inc. later that same year. As a senior consultant, Jennifer has more than 30 years of experience providing compliance assistance with OSAH, HIPAA, CLIA, and OIG.

Recorded Webinar

Finding an Extra Hour Every Day: Time Management Tips and Tricks for Busy Professionals

Speaker: Randy Dean, MBA, CVP
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550

In this popular program on “finding an extra hour” every day, Randy Dean uses humor and high energy as he covers many of the most common areas of productivity loss afflicting many busy professionals: e-mail and input overload, managing multiple projects/tasks, unexpected interruptions, and mental and physical “clutter.” This webinar will teach you how to better manage your time, people, and projects. This includes specific strategies for Microsoft and Google users so they can apply these strategies to the software they use every day. These tips will help stressed performers find extra time, which will lead to (hopefully!) an extra hour of productivity and focus every day.

Learning objectives:

Have a smarter regimen for managing incoming e-mail with less distraction and more focus.
Have a strategy for more effectively dealing with unexpected interruptions.
Know how to build a project-based, prioritized daily task list.
Keep up with the people that “owe you stuff” to help avoid unnecessary urgency and missed deadlines.
Use popular functions in your calendar to schedule and meet commitments.
“De-clutter” your brain by moving “all of those lists” out of your head into a better place.
Learn a few very useful AI tips, and a bit on how AI chatbots work.
Have a better way to both start and “work” your day so you are more focused, more prioritized, and less distracted.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-Sponsored by MDA Insurance and MDA Services.

About the speaker … Randy Dean, MBA, CVP, is the author of the recent Amazon.com #1 e-mail Bestseller Taming the E-mail Beast, as well as the producer and creator of several highly-rated video-based self-study courses. He has nearly 30 years of experience using and teaching an advanced time management personal organization system.

Recorded Webinar

Earned Sick Time Act: What You Should Know

Speaker: Jodi Schafer
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Michigan’s Earned Sick Time Act will replace the Michigan Paid Medical Leave Act and start to impact all Michigan employers in February of 2025. Are you ready? To help companies understand what to expect, Jodi Schafer is leading a webinar about the ESTA and how you can prepare for changes to paid leave laws.

Learning objectives:

Actionable Steps for the ESTA: Get a comprehensive breakdown of the Earned Sick Time Act requirements and identify practical next steps required by your organization to stay compliant.
HR and Employee Sick Leave Plan Changes: Gain insights into how HR departments need to update or revise various policies and administrative processes to maintain compliance.
Risks of Non-compliance: ESTA contains a private right of action and a rebuttable presumption, placing employers in the hot seat if the rules aren’t followed.

For more information about ESTA, visit the state of Michigan’s Earned Sick Time Act FAQs available online or the MDA’s Earned Sick Time Act section.

Co-Sponsored by MDA Insurance and MDA Services.

Recorded Webinar

Human Trafficking Awareness for the Dental Professional

Speaker: Elizabeth Gadioli
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

This course provides attendees with an in-depth look into what the United Nations calls “a modern form of slavery.”

Learning objectives:

Identify types of human trafficking.
Recognize venues through which human trafficking occurs.
Learn the warning signs associated with human trafficking.
Spot victims in a dental/health setting.
Locate resources and develop a plan of action.

This course meets the state of Michigan’s human trafficking requirement.

Co-Sponsored by MDA Insurance and MDA Services.

About the speaker … Elizabeth Gadioli has spent nearly 20 years working in the correctional system. Her experience has taken her from working within the Macomb County Jail, to supervising misdemeanor probationers in downtown Detroit, and now to managing a very busy probation department in northeastern Macomb County. She holds dual undergraduate degrees in psychology and social relations from Michigan State University. Her educational background and experiences in working with different populations has fueled her desire to promote education and opportunities for justice.

Recorded Webinar

Implicit Bias Part 2: Awareness to Action

Speaker: Elizabeth Gadioli
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1.5

This recorded webinar addresses how unconscious thoughts and attitudes can impact care in the medical and dental professions.

Learning objectives:

Defining implicit bias.
The effect of implicit bias in both a historical and present-day context.
Identifying effects of implicit bias within a practice.
Developing strategies to negate implicit bias.
How to increase equitable access to all customers.
The interactive session will include a pre-test and post-test to help identify areas of personal growth for all participants.

This course counts toward the Certified Dental Business Professional program. Earn 2 credits in the Customer Service/Communication category and 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

This course counts towards Michigan’s implicit bias requirement for licensed health care professionals. Implicit bias training is in addition to any continuing education training required for your profession.

About the Speaker … Elizabeth Gadioli is the chief probation officer for the 41-A District Court of the state
of Michigan. Gadioli has spent nearly 23 years working in the correctional system and her experience has taken her from working within Macomb County Jail, to supervising misdemeanor probationers in downtown Detroit, and now to managing a very busy probation department in Northeastern Macomb County. She holds dual undergraduate degrees in psychology and social relations from Michigan State University. Her educational background and experiences in working with different populations has fueled her desire to spread awareness of implicit bias and unconscious attitudes.

Recorded Webinar

Implicit Bias Part 1: Awareness Training

Speaker: Elizabeth Gadioli
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1.5

This webinar addresses how unconscious thoughts and attitudes can impact care in the medical and dental professions.

Learning objectives:

Defining implicit bias.
The effect of implicit bias in both a historical and present-day context.
Identifying effects of implicit bias within a practice.
Developing strategies to negate implicit bias.
How to increase equitable access to all customers.
The interactive session will include a pre-test and post-test to help identify areas of personal growth for all participants.

Recorded Webinar

Rethink Management, Reignite Your Dental Passion

Speakers: Mohamed Saad, DDS; Ali Saad, DMD
Fee: FREE
CE Credits: 0

View the Webinar

Gain insights from esteemed doctors with a proven track record of excellence in multi-site practices across the metro Detroit area and what it takes to run a successful single location.

Learning objectives:

Discover the key principles behind providing high-quality, comprehensive patient care that sets the gold standard.
Understand the advantages of transitioning from practice management to a dentistry-focused role within a well-established group.
Learn how to maintain clinical autonomy while benefiting from the collective expertise of your peers.
Engage in an open discussion with industry leaders to address your concerns and align your aspirations with the best practices in multi-site dentistry.

About the Speakers … Dr. Mohamed Saad earned his dental degree from the University of Michigan School of Dentistry. His many accomplishments include being nationally recognized for testing new cutting-edge dental products from leading national suppliers. He has been featured in numerous magazine articles, including the University of Michigan alumni publications, appearing on the cover of the Wayne Dispatch and featured nationally in the American Health Initiative publication.

Dr. Ali Saad graduated from the University of Michigan and received his dentistry degree from Nova Southeastern University in Florida. Today, he is a full-time cosmetic dentist at Saad Dental Group in Birmingham, Mich., and has written and published several books on the subject of the national dental boards. Dental Board Busters is the leading study guide for both dental and dental hygiene students who are pursuing board certification.

Recorded Webinar

Opioid Awareness Training for the Dental Team

Speaker: Sanjay Chand, MD
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1.5
AGD Code: 346

This course is designed to assist the dental health care provider in gaining awareness of use of appropriate opioid analgesics for managing acute and chronic dental pain. Case based scenarios will be presented to help establish appropriate analgesic use, risk assessment, safe prescribing practices, patient education and awareness of the opioid crisis in the United States. Participants will gain knowledge of ADA recommendations and best practice guidelines for prescribing Opioids for dental pain.

Learning objectives:

Discuss Opioid Use Disorder, overdose deaths and misuse of prescription opioids.
Describe safe and competent use of opioids for managing moderate and severe dental pain.
Identify and educate patients at high-risk of Opioid Use Disorder and opioid overdose.
Describe serious drug interactions of opioids with other controlled substances.
Discuss ADA recommendations for safe opioid prescribing in the Dental practice.

This course counts toward Michigan Board of Dentistry’s pain management requirement and the training requirement to obtain or renew the controlled substance pharmacy license for dentists.

About the speaker … Dr. Sanjay Chand has specialized in medicine with emphasis on clinical therapeutics, pain management and infection control. He is clinical professor at the University of Detroit Mercy’s School of Dentistry and is director of infection control, overseeing best practices, infection control policies, and their implementation at the school. Dr. Chand is a popular speaker at many continuing education seminars at national and international conferences. His area of expertise includes infection control, pain management, opioid use disorders, and chronic disease management in the dental patient. He has been presented for the Michigan Dental Association, Michigan Dental Hygienists Association, and the Association for Dental Safety (formerly named the Organization for Safety, Asepsis and Prevention).

Recorded Webinar

Intro to AI and Machine Learning

Speaker: Shailesh Ghimire
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550

This webinar will also cover the fundamental definition of what constitutes AI and its current potential in the real world. The main topics will include:

What is AI?: The definition of AI, its history, and its various applications in business.

Types of AI: Discuss the various types of AI, including machine learning, deep learning, and natural language processing.

AI in Business: Review the various applications of AI in business, including chatbots, predictive analytics, and fraud detection. You could also discuss the benefits and challenges of implementing AI in business.

Future of AI: This section could cover the future of AI, including emerging trends and technologies, and their potential impact on business.

Learning objectives:

Have an understanding of the fundamentals of AI.
Know the difference between AI and machine learning.
Understand an overview of the various business applications of AI.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Office Marketing and Social Media category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … Shailesh Ghimire has spoken to a wide variety of audiences across many industries. His goal is to makedigital marketing understandable and actionable. Hecommunicates complex digital marketing concepts in aclear, succinct manner.

Financial support provided by MDA Insurance and MDA Services.

Recorded Webinar

How AI is Transforming Digital Marketing

Speaker: Shailesh Ghimire
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550

Artificial Intelligence is transforming digital marketing by providing new ways to understand and engage with customers. Whether its a new website design, new logo creation or content production, AI tools are having a big impact. Additionally using AI data collection, natural language processing, machine learning, and data analysis
marketers are getting better customer insights and automating many marketing tasks and decisions.

In the context of dental clinics, AI can be used to analyze lead generation and patient visitation data, help clinics identify the most effective marketing channels, campaign strategies, optimal days, and appointment times. AI can also be used to personalize marketing assets, such as chatbots, targeted advertising, and content generation, to optimize the customer journey. In this session we will
review all of these facets to bring you up to speed on how you can take advantage of AI to make the most of your digital marketing.

Learning objectives:

Know how to use AI to adapt your digital marketing.
Learn how a Dental Clinic can incorporate more AI in
digital marketing.
Understand what you can expect when using AI for
digital marketing.

About the speaker … Shailesh Ghimire has spoken to a wide variety of audiences across many industries. His goal is to make digital marketing understandable and actionable. He communicates complex digital marketing concepts in a clear, succinct manner.

Financial support provided by MDA Insurance and MDA Services.

Recorded Webinar

Safeguard Your Practice: Cybersecurity Insurance and Top Preventive Tips for Dentists

Speaker: Melanie Adler; Aaron Smith
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 565

Course #1 Description: In today’s digital age, dental practices hold a treasure trove of sensitive patient data. A cyberattack can not only disrupt your operations but also lead to hefty fines and reputational damage.

Learning objectives:

Understand the benefits of cyber security insurance: Learn how this insurance protects your practice from financial losses due to data breaches, ransomware attacks, and other cyber threats.
Discover top preventive tips: Gain invaluable insights from cybersecurity experts on how to fortify your practice’s defenses.
Implement these strategies to minimize the risk of attacks and potentially lower your cyber insurance premiums.
Reduce your cyber risk, reduce your costs: Explore the connection between proactive cybersecurity measures and potentially lower cyber insurance premiums. By demonstrating a commitment to data security, you may qualify for better rates.

Course #2 Description: This informative session is ideal for dentists who want to:

Protect their patients’ sensitive information.
Ensure the smooth operation of their practice.
Minimize financial risk associated with cyberattacks.
Potentially save money on cyber security insurance.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Risk Management category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speakers … Melanie Adler is an account executive/cyber liability coordinator with MDA Insurance. She assists MDA members with all facets of their insurance needs and has been with MDA Insurance since 2011.

Aaron Smith is senior consultant and vice president of operations for MDA-endorsed Complete Dental IT. He works with clients of all sizes to ensure that their IT infrastructure and landscape are designed to meet their current and future needs. Smith has over 14 years of experience and holds multiple certifications in telecom engineering and phone system engineering. In addition, he received his Lean Six Sigma Certification from the University of Michigan and was named a Top 30 in their 30s by DBusiness.

Financial support provided by by Choicetel, MDA Insurance, and MDA Services.

Recorded Webinar

Dental Ethics and Jurisprudence

Speakers: Dan Schulte, JD; Michael Maihofer, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550
Register Now

The course will cover the delegation and supervision of procedures by dentists to dental assistants and hygienists, highlighting recent changes to the Michigan Administrative Code Rules regarding which procedures may be delegated to a registered dental assistant. Also covered will be ethical requirements related to proper delegation and supervision of procedures to dental assistants and hygienists.

Learning Objectives:

Understanding what procedures are legal to delegate to dental assistants and hygienists.
Understanding what level of supervision is required when a procedure is delegated.
Understanding the difference between the legal and ethical requirements applicable to delegation and supervision.

This course counts toward Michigan’s ethics, jurisprudence, and delegation of duties requirement.

Co-Sponsored by MDA Insurance and MDA Services.

About the speakers … Dan Schulte is well-known for his knowledge and experience in the area of association law and is primarily responsible for the firm’s representation of the Michigan Dental Association, Michigan State Medical Society, and the Michigan Osteopathic Association. His work related to association law includes the drafting and review of new legislation and the preparation of Amicus Curiae Briefs for filing in Michigan’s Supreme Court and Court of Appeals on a variety of topics affecting health care professionals practicing in Michigan.

Dr. Michael Maihofer is a former editor and president of the Michigan Dental Association, and a past chair of the MDA Committee on Peer Review/Ethics. He represented the ADA 9th District (Michigan and Wisconsin) as a member of the American Dental Association Council on Communications and is a former president of the American Association of Dental Editors and Journalists. Dr. Maihofer is a Fellow of the Academy of General Dentistry, a Fellow of the International College of Dentists, and a Fellow of the Michigan Section of the Pierre Fauchard Academy. He authored of the well-known “Peer Review/Ethics” column in the MDA Journal as well as a compendium of those columns, Most-Asked Ethics Questions, published in 2019.

Recorded Webinar

Handling Emotional Support/Service Animal Requests

Speakers: Dan Schulte, JD
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550
Register Now

Many dental and other health care practices are experiencing patient requests to bring emotional support and service animals with them in to the office for appointments. Dental offices must be able to recognize when they must allow this, when they are able to refuse these requests, and how to best go about doing so.

Learning objectives:

When you are legally required to allow patients to bring animals into your office.
The difference between a service animal and an emotional support animal.
The necessity of having a written policy in place regarding emotional support animals.
Some best practices for communicating with patients regarding these issues.

About the speaker … Dan Schulte, JD, is well-known for his knowledge and experience in the area of association law and is primarily responsible for the firm’s representation of the Michigan State Medical Society the Michigan Dental Association, and the Michigan Osteopathic Association. His work related to association law includes the drafting and review of new legislation and the preparation of Amicus Curiae Briefs for filing in Michigan’s Supreme Court and Court of Appeals on a variety of topics affecting health care professionals practicing in Michigan.

Recorded Webinar

2024 CDT Code Update: Basics for Successful Coding

Speakers: Chris Smiley, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550
Register Now

This course will cover essential topics, including coding fundamentals, the latest changes to the CDT Code in 2024, and practical sample coding scenarios to enhance your proficiency in recording and reporting patient care.

Learning Objectives:

Explore the CDT Code Structure: Uncover the intricacies of its layout and organization, allowing you to navigate it easily.
Understanding CDT Code Maintenance: Learn how CDT codes are created and maintained to address the needs of an evolving profession.
Learn 2024 Additions, Revisions, and Deletions: Delve into the specific additions, revisions, and deletions within the CDT Code for 2024.
Practical Coding Scenarios: Gain hands-on experience through real-world coding scenarios that will empower you to record and report patient care confidently.
Learn where to access valuable resources: Discover a wealth of resources for continued learning, enabling you to stay current and excel in your coding endeavors.

Don’t miss this opportunity to build your understanding of dental coding in 2024. Join us and boost your coding prowess today!

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Insurance Benefits/Coding category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-Sponsored by MDA Insurance and MDA Services.

About the speaker … Dr. Christopher Smiley holds a bachelor’s degree in Biology from the University of Michigan, and in 1986 earned his Doctorate of Dental Surgery from Marquette University in Milwaukee. Dr. Smiley is a published author in professional journals and has lectured nationally on evidence-based dentistry, patient-centered care, dental quality measurement, management of periodontal disease, and practice management and dental benefit plans. Dr. Smiley has been recognized for his continuing contributions to the dental profession, receiving the 2020 Evidence-Based Dentistry Practice Award from the American Dental Association and the American Association for Dental Research.

Recorded Webinar

Managing Profitability

Speakers: Ron Cash; Michael Glass
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
Register Now

This session will include establishing an effective billing policy for your office, new ideas for collecting past due payments and a new technology review for addressing slow pay accounts.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the Office Finances category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-Sponsored by MDA Insurance, MDA Services, and Transworld Systems.

About the speakers … Ron Cash is a senior Sales agent with TSI. He opened TSI’s office in Detroit and has been a licensed collection agency manager for over 30 years. He is passionate about helping clients streamline and automate their follow-up and recovery of past-due patient accounts. By using a systems approach, TSI is able to recover the maximum amount of outstanding debt, at the least possible expense. He earned his Bachelor’s and Master’s degrees from Wayne State University.

Michael Glass has a 20-year history as a contract administrator and business manager. He is focused on helping practices and business improve office processes and recovery of past-due accounts. Glass has been with TSI, the nation’s most effective full service debt collections agency as a manager for over 15 years. In Michigan, Glass’ involvement with the MDA and MI MGMA allows him to provide options for his clients to recover the maximum amount of outstanding debt, at the least possible expense.

Recorded Webinar

Substance Use Disorders, Mental Health and Burnout Issues in Dentistry

Speakers: J. William Claytor Jr., DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
Register Now

This course will address what we as a dental profession must do and modify to educate and protect ourselves, our patients, and our profession from the effects of mental health illnesses. I will discuss ways to practice dentistry in a healthy manner so that we can provide dentistry and protect our profession that we so dearly love and have the privilege to practice.

Learning objectives:

Discuss the effects stress, anxiety, burnout, perfectionism, and substance use can have on our mental health and how it may affect our lives.
Explore the impact and potential interactions associated mental health illness and substance use disorders.
Define burnout and its applicability to the dental office with recommended solutions addressing the Six Burnout Mismatches found in our offices and personal lives.

Co-Sponsored by MDA Insurance, MDA Services, and MDA Health and Well-Being Committee.

About the speaker … Dr. Bill Claytor graduated from the University of North Carolina School of Dentistry and completed a two-year General Practice Residency at the Medical University of South Carolina. He earned a certificate in chemical dependency counseling from Union College and currently serves on the Dental Well-Being Advisory Committee of the American Dental Association. Dr. Claytor lectures throughout the United States on the opioid epidemic, burnout, perfectionism, and addiction. Dr. Claytor manages “Ask Bill,” a blog where he addresses current and relevant issues facing dentists today, including substance abuse, burnout, and professional burnout.

Recorded Webinar

How Do Practice Financials Relate to Practice Profit?

Speaker: Patrick Houlihan, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

A dental practice is just like every other small business: it has to make a profit to survive. The more profit it makes the better it will be for patients, staff, and eventually the doctor(s). But is making a profit moral? This webinar will look at the typical costs associated with a dental office, the numbers that should be track, and how often those numbers should be viewed and by whom.

Learning objectives:

Discover the typical overhead expenses and what percentage of collection should they be in order to assure profitability.
Find the difference between hard and soft expenses.
Learn how to minimize costs through budgets, purchasing responsibilities/procedures, and constant monitoring.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the
Office Finances category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-sponsored by MDA Insurance and MDA Services.

About the Speaker … Dr. Patrick Houlihan graduated from the University of Detroit School of Dentistry also holds degrees in microbiology, psychology, and business. He has completed residencies in both orthodontics and dental implants, and is co-owner of a dental practice in Burton, Mich. Dr. Houlihan has also worked as a dental practice consultant with over 150 successful practice transitions.

Recorded Webinar

DENTISTS ONLY COURSE

The Elusive Theft-Proof Practice

Speakers: David Harris, CPA, CFE
Fee: $50/MDA DDS; $75/Nonmember DDS
CE Credits: 1
Register Now

This course will address how embezzlement hides in plain sight, the cost impact and consequences, why conventional controls fail miserably in stopping internal theft, and the eight things you can do in your practice now to stop an embezzler in their tracks!

Learning objectives:

How embezzlement hides in plain sight.
How embezzlement costs dentists $1 billing annually.
Why conventional controls fail miserably.
Eight things you can do in your practice to stop an embezzler in their tracks.

Co-Sponsored by MDA Insurance, MDA Services, and Prosperident.

About the speaker … David Harris’ career as dentistry’s premier crimefighter started when a dentist friend asked for David’s help with suspected embezzlement. In solving that first case, and thousands more that followed, he cemented his reputation as the leading authority in his field and one of the most respected voices in dentistry. Prosperident, the company that he built and now endorsed by the Michigan Dental Association, is the go-to resource for dentists wishing to protect themselves against embezzlement. Harris is a sought-after presenter for both large events and more intimate meetings, giving over 50 presentations annually. He is a forensic CPA, certified fraud examiner, and licensed private investigator. Harris also serves as a popular subject matter expert for dental podcasts and often quoted in dental publications.

Recorded Webinar

Preparing for an OSHA Inspection

Speakers: Jennifer Cosey
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
Register Now

U.S. Secretary of Labor Marty Walsh announced recently that there will be an increase in funds for enforcement. OSHA is hiring additional surveyors, increasing the chances that you may be getting inspected. Are you prepared? This webinar will cover the things practices can do to be ready for whenever an OSHA inspector might show up.

Learning objectives:

Exploring tasks to complete to ensure readiness for an OSHA investigation/inspection.
Reviewing staff training requirements.
Outlining duties of the OSHA compliance/safety officer.
Providing appropriate PPE for hazards found in your facility.

This course counts toward the Certified Dental Business Professional program. Earn 1 credit in the
OSHA/HIPAA/OIG category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-sponsored by MDA Insurance, MDA Services, and Eagle Associates Inc.

About the Speaker … As president of Eagle Associates Inc., Jennifer Cosey has over 25 years of experience providing compliance assistance with OSHA, HIPAA, CLIA, and OIG. She graduated from the University of Michigan with a and joined Eagle Associates later that same year.

Recorded Webinar

Clinical Basics for the Front Office Team

Speakers: Thomas Lambert, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 2
Register Now

Enhance your treatment presentation, scheduling and insurance billing skills with this updated overview of the latest dental procedures and terminology.

Learning objectives:

How to educate your patients and guide them to optimal dental health.
Current terminology and overview of dental procedures including cosmetic restorations, implants and digital dentistry.
How to increase patient acceptance of the Doctor’s recommended care with a simplified treatment plan.
How to establish clear patient expectations, increase insurance reimbursement and reduce accounts receivable.

This course counts toward the Dental Business Professional certification.
Earn 2 credits in the Clinical Skills category. Click here for more information on the MDA Certified Dental Business Professional program.

About the Speaker … Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.

Recorded Webinar

Is Going Non-Par Right for You?

Speakers: Mark T. Murphy, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
Register Now

Dental insurance reimbursements have been declining for over 15 years while operational expenditures continue to soar. This has impacted the average income of dentists, their teams, their level of enjoyment and fulfillment, and the ability to operate a small business responsibly. Dr. Mark Murphy will help you first understand WHY this is happening. Then he will move to HOW you can evaluate the financial risk and reward equation. And finally, WHAT a dental practice can do to seamlessly navigate this chasm if they choose to go NON PAR. This webinar is not suggesting this path, rather, engaging a careful analysis to help answer the question, “Is Going Non Par Right for You?”

Learning Objectives:

Survey the reimbursement landscape and its effect on dentistry.
Measure and analyze the role of dental insurance in your practice.
Discover sound strategies and tactics for going Non PPO or Non Par.

Co-sponsored by MDA Insurance and MDA Services.

About the Speaker … Dr. Mark Murphy practices DSM part time in Rochester Michigan, is the Lead Faculty for Clinical Education at ProSomnus Sleep Technologies, chairs the Dental Sleep Medicine program at the Detroit Mercy School of Dentistry, and is a regular presenter on sleep and TMD at the Pankey Institute. He has served on the board of directors of the Pankey Institute, the National Association of Dental Laboratories, the Identalloy Council, the Foundation for Dental Laboratory Technology, the St. Vincent DePaul’s Dental Center, and the Dental Advisor. He lectures internationally on leadership, practice management, communication, case acceptance, planning, occlusion, sleep, and TMD. He has a knack for presenting pertinent information in an entertaining manner.

Recorded Webinar

Phished, Hacked, and Attacked: Stop Cyber Criminals from Holding Your Practice for Ransom

Speakers: Aaron Smith, ChoiceTel; Dave Fidanza, iCoreConnect
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1
AGD Code: 550
Register Now

Ransomware breaches have risen by 13% just in the first half of this year. According to a 2022 report by Verizon, 82% of all breaches involve some type of human error. Cyberattacks are hitting too close to home in the dental industry. The American Dental Association was attacked in April. Could your practice be next?

Learn what to look for and how to prevent cyber attackers from accessing your practice infrastructure and shutting down your business.

Learning objectives:

Understand the range of attack techniques.
Learn how to identify cybercrime tactics.
Learn best practices for preventing attacks.

This course counts toward the Dental Business Professional certification.
Click here for more information on the MDA Certified Dental Business Professional program. Earn one credit in the Risk Management category.

About the speakers … Aaron Smith is senior consultant and vice president of operations for ChoiceTel. He works with clients of all sizes to ensure that their IT infrastructure and landscape are designed to meet their current and future needs. Smith has over 12 years of experience at ChoiceTel and holds multiple certifications in telecom engineering and phone system engineering. In addition, he received his Lean Six Sigma Certification from the University of Michigan and was named a Top 30 in their 30s by DBusiness.

Dave Fidanza has held numerous technical and management positions in both service and sales over his 30-year career. He has focused the past 15 years on the design, implementation, and support of enterprise-level software solutions that focus on managing, securing, and delivering data. He currently is chief information officer for iCoreConnect, where he manages the IT department as well as the support and implementation teams.

Recorded Webinar

Analytics in Practice & by Third-Party Payers

Speaker: Chris Smiley, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Analytics aid in diagnosis, treatment planning, and claims administration. Performance measures can improve workflow and practice efficiency.

Learning objectives:

How to use the provider rating metrics by third-party payers.
Utilize measures to assess practice and team member performance in delivering evidence-based care.
Use of Evidence-based Guidelines to determine delivery of care to address patient needs.
Discover techniques to improve patient appointment systems for preventive and restorative care.
Learn how AI can calibrate providers, chart reviews, and aid in chairside diagnosis.

Co-Sponsored by MDA Insurance and MDA Services.

About the Speaker … Dr. Chris Smiley is editor and chief of the Journal of the Michigan Dental Association. He is a past chair of the ADA Council on Dental Benefit Programs, where he was a member of the ADA Code Revision Committee that developed and maintained the CDT Code. He is also a past chair of the Dental Quality Alliance, a multistakeholder group that develops performance measures for oral health care. Dr. Smiley has lectured and has published articles on artificial intelligence in dentistry, patient-centered care, evidence-based care, quality improvement in health care, and dental benefit issues.

Recorded Webinar

Charting & Recordkeeping in the Age of Analytics

Speaker: Chris Smiley, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Properly documenting diagnostic information is essential to guide treatment planning and support the decisions made for the provided care. In the age of augmented intelligence and analytics, it is vital to document patient data to best support system metrics.

Learning objectives:

How to use SOAP notes to efficiently organize the recording of patient encounters.
Understand Reporting Diagnosis Coding.
Documenting Patient Risk status.
Recording caries classification.
Utilize imaging documentation.

Co-Sponsored by MDA Insurance and MDA Services.

Recorded Webinar

Infection Control in Dentistry: Updates in Continuing Education for Michigan

Speaker: Marie T. Fluent, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1.5

Dental professionals in the state of Michigan are now required to complete at least one hour of continuing education in infection control for license renewal. This webinar will highlight requirements under the new administrative ruling that include CDC infection control guidelines, personal protective equipment requirements, and protocol for sterilization of handpieces.

Learning objectives:

Describe pertinent CDC Guidance documents to ensure safe dental care.
Discuss the importance of handpiece sterilization after use.
Understand PPE requirements for safe clinical care and for other tasks within the dental setting.

This course counts towards Michigan’s Infection Control requirement.

Co-sponsored by MDA Insurance and MDA Services.

About the Speaker … Dr. Marie T. Fluent is a graduate of the University of Michigan School of Dentistry. Her dental career spans 35 years and includes roles as an associate dentist and practice owner, infection control coordinator, office manager, and dental assistant. She has extensive experience and expertise as a dental infection control clinical instructor, educator, speaker, author, and consultant. Dr. Fluent is deeply committed to improving dental infection control and patient safety and has educated thousands of dental professionals and students nationally and internationally. She has also written numerous peer-reviewed articles on infection control in the dental setting, OSHA compliance, and responsible antibiotic prescribing. She serves as education consultant for the Organization for Safety, Asepsis, and Prevention.

Recorded Webinar

Myofascial Sources of Pain

Speaker: Seena Patel, DMD
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Myofascial pain is a common source of musculoskeletal pain affecting the jaws and neck. It can lead to chronic, debilitating pain that also manifests as unexplained tooth pain, earaches, and headaches. This course will review the musculoskeletal sources of orofacial pain, namely myofascial pain. Specifically, this session will cover the etiology, pathogenesis, diagnosis, and management of myofascial pain of the head and neck. Dentists will learn how to identify a patient with myofascial pain, identify myofascial trigger points, and manage the patient’s symptoms.

Learning Objectives:

Describe the pathophysiology of myofascial pain.
Identify patients with masticatory and cervical myofascial pain.
Describe the referral patterns of myofascial trigger points in the jaws, head, and neck.
Describe how to perform a musculoskeletal examination for the head and neck.
Explain treatment protocols for myofascial pain.

This course counts toward the Michigan Board of Dentistry’s pain management requirement.

About the Speaker … Dr. Seena Patel currently serves as the Associate Director of Oral Medicine and Assistant Professor at the Arizona School of Dentistry & Oral Health at A.T. Still University. She is also an associate at Southwest Orofacial Group in Phoenix, Arizona, limiting her practice to orofacial pain, oral medicine, and dental sleep medicine since 2012. She is a Diplomate of the American Board of Orofacial Pain and the American Board of Oral Medicine. Dr. Patel simultaneously earned her dental and master’s in public health degrees from the Arizona School of Dentistry & Oral Health in 2010 and completed her residency in both orofacial pain and oral medicine at the Herman Ostrow School of Dentistry at the University of Southern California in 2012. Her educational interests are in myofascial pain, neuropathic pain, oral mucosal diseases, management of obstructive sleep apnea with mandibular advancement devices, and the dental management of medically complex patients. Dr. Patel maintains her membership in the American Academy of Orofacial Pain, and American Academy of Oral Medicine, Central Arizona Dental Society, Arizona Dental Association, American Dental Association and American Dental Education Association.

Recorded Webinar

HIPAA Compliance and Enforcement

Speaker: Jennifer Cosey
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 2

This Eagle Associates HIPAA seminar will provide guidance for health care professionals regarding current issues relating to HIPAA compliance.

Learning objectives:

HIPAA Privacy Rule requirements.
Administrative requirements (written policies, employee training and sanctions).
Breach Notification Rule requirements (identifying potential
breaches, incident assessment, and notification to patients).
Security Rule audit elements (security risk analysis and risk
management).

This course counts toward the Certified Dental Business Professional program.
Earn 2 credits in the OSHA/HIPAA/OIG. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … As president of Eagle Associates Inc., Jennifer Cosey has 28 years of experience providing compliance assistance with OSHA, HIPAA, CLIA, and OIG. She graduated from the University of Michigan with a Bachelor of Arts degree in 1992 and joined Eagle Associates later that same year.

Recorded Webinar

The Opioid Epidemic

Speaker: Vincent Benivegna, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Persistent opioid use after dental and surgical care is common. All practitioners should consider opioid best practices for the sake of optimal pain care for their patients.

Learning objectives:

Understand how to counsel patients on the effects and risks associated with using opioids and other controlled substances.
Review state and federal laws regarding prescribing and dispensing controlled substances.
Discover alternate treatments for pain management.
Learn when to use opioids and other controlled substances.
How to utilize the Michigan Automated Prescription System.

This course counts toward the Michigan Board of Dentistry’s pain management requirement and the training requirement to obtain and renew the controlled substance pharmacy license for dentists.

About the Speaker … Dr. Vince Benivegna is a partner in Mid-Michigan Oral Surgery, with offices in East Lansing, Grand Ledge, and Charlotte, Mich. He is a graduate of the University of Michigan School of Dentistry and completed the Oral Maxillofacial program at Henry Ford Hospital in Detroit. He currently serves on the state of Michigan’s Prescription Drug and Opioid Abuse Commission where he is responsible for recommending additions and changes to Michigan law regarding prescribing, use, and disposal of opioid medication, as well as policy and regulatory recommendations.

New Controlled Substance License Requirement

Effective June 1, 2024, the state of Michigan requires dentists to take opioid awareness training before applying for their initial state controlled substance license and in order to renew that license. This is a recurring requirement. Additional resources are listed below.

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What the Columbine Shooting Taught Me about Pain and Addiction
Austin Eubanks

Recorded Webinar

How to Fire Someone the Right Way

Speaker: Brandy Ryan, MBA, PHR, SHRM-CP
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

How to terminate an employee is one of the most-asked questions received annually by the MDA human resources staff. Many factors contribute to the stress of terminating an employee and because the process can be so overwhelming, many employers put off the termination hoping the problem will just get better. In reality, when problems go unaddressed, they generally get worse leading to declining morale and decreased productivity that spreads throughout the office. In this training you will understand the best practices for progressive discipline and termination. This training will also cover the importance of documentation and how to avoid mistakes while terminating an employee.

Learning Objectives:

What does “at will” really means?
Documentation.
Progressive Discipline.
What documentation you’ll need if you’re taken to court.
Who is in the room and how to structure that meeting.
What should you say and not say when terminating an employee?
What is a protected class?
What do you say to the staff and patients after the employee has been terminated?

This course counts toward the Certified Dental Business Professional program. Earn one credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Brandy Ryan is a certified HR professional through both the HR Certification Institute^® and the Society of Human Resource Management^®. Ryan is a Certified Everything DiSC^® Trainer at Everything DiSC^®: A Wiley Brand. She began her career as a certified dental assistant before completing her Bachelor’s degree in business administration, human resource management. The combination of firsthand dental office experience, more than 12 years of Human Resource management experience, and being a certified DiSC^® trainer has contributed to Ryan’s ability to create effective teams, support management, enforce policy and procedure development, and enhance communication among teams.

Recorded Webinar

Drugs, Labs, Clinical Practice

Speaker: Maureen Munnelly Perry, DDS, MPA, MAEd
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

This webinar presents an evidence-based approach to answering questions about INR, GFR, CTX, bisphosphonates, and a thorough review of the most common lab tests.

Learning Objectives:

Identify tests that are useful in predicting treatment outcomes.
Interpret the most common lab results relevant to clinical practice.
Implement the use of lab tests in clinical practice.

About the speaker … Maureen Munnelly Perry, DDS, MPA, MAEd, is a professor of special care dentistry and the director of the Center for Advanced Oral Health at ATSU-ASDOH, Mesa, Arizona. She received her Bachelor’s degree from Adelphi University and her DDS from New York University College of Dentistry. Following a general practice residency at Staten Island University Hospital, Dr. Perry completed a two-year New York State Consortium of Medical Education in Developmental Disabilities Fellowship in Special Care Dentistry. She received her Master’s degree in public administration with a concentration in healthcare administration from Long Island University. Dr. Perry also received an MA in education from the Benerd School of Education of the University of the Pacific. Dr. Perry is a fellow of the Academy of Dentistry for Persons with Disabilities and is a Diplomate of the American Board of Special Care Dentistry. She is a past president of the Special Care Dental Association and serves as the United States council member for the International Association for Disability & Oral Health.

Recorded Webinar

Caring for Patients in Pain

Speaker: Mayoor Patel, DDS, MS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 2

If a patient is experiencing pain on one side of the face, it may be caused by a temporomandibular disorder. This is especially true if it involves the patient’s chewing muscles. TMDs are part of a group of disabling conditions that are characterized by dysfunctions in the jaw muscles and/or the temporomandibular joint. To add to that, chronic orofacial pain is also a typical feature of TMD. Muscles of the face can also cause unexplained toothaches that lead to unnecessary dental treatment.

This is where dentistry comes into play. These conditions are often misdiagnosed or overlooked, but as a dentist you can step in and provide the guidance, diagnosis, and resources your patients need to live pain-free or with minimal discomfort. As a dentist, you can successfully treat patients’ pain, but it is important to properly understand TMDs, what to look for, and how to provide treatment, such as with oral appliance therapy.

Learning objectives:

Taking a pain history and what it means.
Understanding how to diagnose common TMJ disorders.
Identifying and understanding common orofacial pain symptoms.

This course counts toward the Michigan Board of Dentistry’s pain management requirement.

About the speaker … Dr. Mayoor Patel received his dental degree from the University of Tennessee in 1994 and then went on to complete a one-year residency in Advanced Education in General Dentistry. He also earned a Masters in Science from Tufts University in 2011. Additionally, Dr. Patel served as an adjunct clinical instructor at the Craniofacial Pain Center at Tufts Dental School from 2011-2014 and presently again. He also serves as Adjunct Clinical Instructor in the Department of Oral Health and Diagnostic Sciences at the Augusta University, College of Dental Medicine in Augusta, Ga. (formerly Medical College of Georgia). He is one of five dental professionals in Georgia to be board certified in Dental Sleep Medicine. Additionally, Dr. Patel is the only dental practitioner in the country to be triple-boarded in Craniofacial Pain, Dental Sleep Medicine and a Registered Polysomographic Technologist.

Recorded Webinar

Roll Out the Red Carpet

Speaker: Carrie Jameson Webber
Cost: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 2

The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.

Learning objectives:

Identify five “hot spots” for customer service in each practice.
Recognize the impact each role in the practice serves in the patient relationship.
Deliver exceptional customer service throughout each practice.

This course counts toward the Certified Dental Business Professional program.
Earn two credits in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the speaker … Carrie Webber is chief communications officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. She creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. She is also a contributing author to several publications and blogs on the topics of marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. Webber is also a member of the Speaking Consulting Network and was named a Leader in CE by Dentistry Today in 2019.

Recorded Webinar

Answer 12 Most Difficult Questions Patients Ask

Speaker: Dr. Richard Madow
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Difficult questions from patients can drive you nuts! But what’s worse is when you don’t have a really good answer! And here’s the thing: a “good answer” doesn’t just satisfy the patient. It doesn’t just get you out of a sticky situation. A good answer to a difficult patient question actually drives that patient towards treatment!

Yes — a practice that is truly “calibrated” will generate more referrals, have higher treatment acceptance, a happier team, and MORE REVENUE! Here are some of the difficult patient questions that will be covered in this brand-new course:

Why didn’t my last dentist tell me I needed this?
How long will this crown last?
Why won’t insurance cover this?
Can’t I just get a regular cleaning? (patient has perio disease)
Why didn’t this hurt before YOU did the filling?
And many more!

One of the simplest yet most effective “tweaks” you can make in your practice is learning how to answer the most difficult and frustrating questions that patients ask, and in this brand-new seminar we’ll be showing you exactly how to do it in a simple step-by-step manner!

About the speaker … In 1989, Dr. Richard Madow and Dr. David Madow founded The Madow Center for Dental Practice Success with the goal of helping their fellow dentists achieve success and happiness in their practices. Having been named “Leaders in Dental Consulting” by Dentistry Today for many years running, their seminars, publications, and articles are some of the most popular in the dental profession. Dentists and teams all across the country have counted on Madow Success Coaching, a one-on-one opportunity to gain truly individualized advice leading to practice growth, higher revenues and income, and increased enjoyment of dentistry.

Recorded Webinar

Managing Toxic Behaviors

Speaker: Jodi Schafer, SPHR, SHRM-SCP
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Many leaders will tell you that they spend 80% of their time on 20% of their people. In other words, they spend a bulk of their day cleaning up messes caused by a very small percentage of their workforce. Issues include poor performance, failure to follow work rules and of course, toxic behaviors. Uncovering the root cause of toxic behaviors can be tricky and learning to manage the negativity takes a bit of finesse and a lot of will power. Join us for this 60-minute webinar program to learn how to effectively address and reduce toxic behaviors occurring your workplace so that you can spend more time on the things (and people) that matter.

Learning objectives:

Identifying the root cause of toxic behaviors.
Understanding how personality differences affect workforce dynamics.
Using questions to gain accountability and responsibility for change.
The Do’s and Don’ts of addressing a behavior problem.
Tips for reducing relapse and increasing the overall workplace culture.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal.

Recorded Webinar

Fundamentals of Supervision

Speaker: Jodi Schafer, SPHR, SHRM-SCP
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Dentists and Office Managers often find themselves in a leadership role with little to no formal management or leadership training. This can lead to frustrating mistakes that can end up costing your practice a lot of time and money. This 60-minute webinar introduces some of the fundamental skills needed to effectively supervise your team, allowing you to reset your focus and improve the overall results of your team in the process.

Learning objective:

Leader’s Role in Employee Engagement.
Communication and Coaching.
Performance Assessment and Development.
Situational Leadership.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Human Resources category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

About the Speaker … Jodi Schafer is owner of Human Resource Management Service, LLC. Her “Staff Matters” column appears monthly in the MDA Journal.

Recorded Webinar

Skyrocket Your Customer Service with New Communication Strategies: (Part 1)

Speaker: Thomas Lambert, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Customer service begins and ends with positive communication. In this course Dr. Thomas Lambert will prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.

Learning objectives:

Scripting an inviting greeting for the patient on the phone!
Verbal strategies to guide your patient to their very best first appointment!
Streamlining patient communications with emails, texting and online health history!
Satisfying angry patients and protecting your online reputation.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Recorded Webinar

Skyrocket Your Customer Service with New Communication Strategies (Part 2)

Speaker: Thomas Lambert, DDS
Fee: $50/MDA DDS and Staff; $75/Nonmember DDS
CE Credits: 1

Customer service begins and ends with positive communication. In this course Dr. Lambert with prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.

Learning objectives:

Time management strategies to reduce stress in your office.
Reduce accounts receivable and billings with time of service payment strategies.
Divorced parents-smoothing the child’s journey with proper parental consent.
The morning huddle — the key to being prepared, organized and ready.

This course counts toward the Certified Dental Business Professional program.
Earn 1 credit in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.